Hindsight is always 20/20!
All information and all reports are accessed through the Hindsight App. Collectors file there. Clients read there. One app runs the whole system.
You can’t fix what you can’t see. Your customers see everything. The missed greeting. The phone that rings out. The follow-up that never comes. Most customers never tell you. They just don’t come back. Hindsight sends trained Information Collectors into your business. On site. By phone. Online. They live the visit exactly as your customers do. They report the truth. In detail. We recruit them ourselves. We train them. We certify them. We pay them. Every visit becomes a scored report in the Hindsight App. The reports become your management tool. Your own customers add their voice. One system. Every step makes the next one worth more.
Signing up is free. For shoppers. For clients. For schedulers.
Trained information collectors aka, mystery or secret shoppers, visit your locations. In person, by phone, online. Every visit becomes a scored report your managers can coach from. Managers can access all data inside our Hindsight App, with easy uploading orders, scored reports, and comparisons to other units. Information highlight gathered into one combined report, you see the stats and can act on the information provided. Start with 3 free pilot shops*, with your first order of five or more.
Your customer can evaluate the store, the product, the cashier, from scanning their receipt. The qr code rides the receipt, and the survey can be changed at anytime. Customers answer in the app. The answers go only to your company. Nothing ever posts. Evalubuy Surveys can be also be used for contest or prizes for participation. Evalubuy Surveys are reported weekly, on our Hindsight App. For each storefront, and can be tallied in totality for all stores.
Anonymous polling working from our QReview Stickers or Signage. The sticker stands at your storefront or store exit or in restrooms. Customers scan it and they are prompted to give a quick review of your store, employee contact or store cleanliness. They answer on the spot by giving star ratings to each question. Reviews can post to your own page. They also can go up on Hindsight's Facebook and Instagram pages. Reported on our Hindsight App, updated weekly. Good. Bad. Nothing hidden.
Everyday people, from every genre of life. People who want a home side hustle, a home worker that can provide honest information in a timely manner. An army of trained, paid as you go, information collectors and reporters. They are paid as soon as work is completed... Simple online information collection reports, done from home, all within the details that your business defines.
One company. Every location. One standard. Own the locations. Or answer for the whole company. One order puts every storefront on the same program. Statewide or nationwide. The same standard in every shop. The same scored report from every visit. Chain-wide numbers the people at the top can act on. How the statewide & nationwide rollout works →
One bright line governs every shop: our people are ordinary customers. Nothing more.
Do: evaluate the experience as an ordinary customer. Greeting. Cleanliness. Speed. Script compliance. Facilities. Food quality. Stay quality.
Never do: surveillance. No following any person. No investigating any person. No integrity stings. No theft stings. No testing an employee for wrongdoing. No gathering evidence about a person. No recording conversations. Ordinary customers evaluating a service — nothing else.
Photos: shoppers photograph what a guest can see. The property. Their receipt. Their invoice. Each photo is filed inside the report as evidence. Never restricted areas. Never another guest’s documents. A photo is not a recording. No conversation is ever recorded.
A trained shopper visits as an ordinary customer. The shopper reports what actually happened. The greeting. The service. The cleanliness. The follow-up. You learn what your customers really get.
Yes. Shoppers sign up free. Clients sign up free. Schedulers sign up free. No payment is taken on this site.
Sign up free on the Shoppers page. Finish the free training. Pick your business types. Shops match to where you live. Every report is scored. Top-rated shoppers get the best jobs first.
Tell us your business type on the Clients page. Tell us your locations there too. We agree the scope first. Then you start with 3 free pilot shops*, with your first order of five or more. Pre-orders only. Shoppers for your area are being recruited and trained now. Your pre-order triggers free shopper ads locally. On Facebook. On Instagram. On WhatsApp. From there the reports do the talking. Scored visits your managers can coach from. Location by location.
No surveillance. No following or investigating any person. No integrity or theft stings. No testing an employee for wrongdoing. No evidence-gathering about a person. No recording conversations. Ordinary customers evaluating a service — nothing else.
Customers review your business on the spot. The reviews live on your business’s own page on Hindsight.us. Not on Google. Not on Yelp. Every review shows. Good. Bad.
The United States. One program can cover one storefront. One state. Every location you run.
Use the form on the page that fits you. Sign Up. Clients. Rumi reads every question. Rumi replies to every question. Hindsight will only ever contact shoppers by email.
*The three pilot shops carry no Hindsight fee. The business pays the shopper’s pay, 30% of the standard price. The business also covers the shopper’s allowance for whatever the visit requires — a meal, a test drive, a wager, a night’s stay, or the purchase being evaluated.
Gain free access to the Hindsight App by signing up. Choose your designation: client or shopper. Signing up also opens Hindsight Information Training — training for shoppers, and training for clients. Access is free. Training is free.
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