How Ordering Works

A processed report. Scored section by section. One grade at the end. This sample uses the apartment form. The business is fictitious. The scores show the shape of the real thing.

Your business type gets its own form. Its own sections. Its own scores. A sample report exists for every business type Hindsight serves. Ask for yours with your signup.

Seven steps. The same path serves 5 shops. The same path serves 20,000.

1. Sign up free.

   Sign in with your email and your phone number. We text a code to the phone, and the code opens your account. Inside, the order form asks about your business.

2. Hindsight verifies your company.

   We text a code to your phone number. The code confirms the number is yours. We confirm the business and the order from there. Programs open for verified companies only. Program details stay behind that gate.

3. Get your quote.

   Pricing is individual. The quote fits your locations. Your coverage. Your report. Big-ticket orders are quoted one by one. Resort stays. Cruises. The quote is talked through with you before anything is set.

4. Fund the program.

   Programs run prepaid. You fund up front. Each shop draws from that balance as the shop is accepted. No shop runs unpaid. No invoice chases you afterward. Pay by card, and a 3.5% processing fee is added to the prepayment. Pay by Zelle, check, or wire, and there is no fee.

5. Send your locations in.

   Upload a spreadsheet. Or connect your own system. The next section covers both. In detail.

6. Shops run.

   Your order triggers the search for shoppers at once. Shoppers for your area are being recruited and trained now. You watch the order in the app.

7. Reports land in your account.

   Hindsight processes every report. Hindsight scores it. The finished report goes to the person who placed the order. Nobody else receives it from us.

Upload the spreadsheet

Three facts per row. Business name. Street address. Location number.

One file holds up to 500 locations. A bigger order sends more files. The ceiling is 20,000 locations on one order.

The system reads the file once. A repeated row never doubles a location. Matching runs on name plus location number.

Apartment communities add one more layer. Each community uploads its own roster. Agent names. Work shifts. The roster comes from the community seat. The order never asks a regional office for names it does not hold.

Coverage is chosen at order time. Three choices. General: one ordinary shop, whoever serves the shopper. Specific agents: the shop targets named agents from the roster. Full coverage: every agent on the roster, one shop each. The shop count follows the choice. The quote prices that count.

Connect your own system

Your own systems can connect live. An API key. An endpoint. A webhook. Reports flow into your tools as each report is accepted.

Exports stay included either way. JSON. CSV. Your data is yours.

The live connection is a paid option on any program. The price is quoted per client. It is never published.

Up front

The first notice reads: “Your order is in. Shoppers in each area will be assigned as soon as possible.” One line. Every area.

The order clock starts with it. Ordered. Assigned. Visit. Delivered. Four dates per shop. Elapsed days beside them.

Coverage status shows on the order. A location waiting on its roster reads Awaiting roster. The shop count there stays provisional until the roster lands.

While shops run

Three notices. No more. Order Received. Shop Assigned. Report Delivered.

A shopper can hit a problem mid-visit. A closed office. A missing agent. Her question escalates to your contact email. The email asks for an answer within 30 minutes. The shop is in progress. She is standing there.

Your answer goes back to her through the app. She never sees your email address.

The final product

The processed report arrives with its final grade. It lands in the account of the person who ordered. That seat decides what happens next.

Rankings sit beside the reports. Locations ranked by score. Every line shows its shop count. Section scores compare against your best locations. Weak sections show plainly.

Route reports inside the app. Send a report down your own ladder. Region to community. Every route stays inside your company.

Every report carries its read states. Delivered on this date. Opened on this date. Reviewed on this date. Or not yet. You see who has read what.

Every region. Every location. One login.

The business seat sees the whole company. A regional seat sees its region. A community seat sees its own location.

The same account carries all three programs. Mystery shopping. QReview. Evalubuy. One company. One door in.